These Terms and Conditions govern the use of the Bakers Dog Food website, mobile applications, and any services provided by Bakers Dog Food Ltd.
By accessing bakers-dog-food.co.uk, you agree to abide by these terms. If you do not agree, do not use this site or our services.
Using Our Website
bakers-dog-food.co.uk and our related mobile applications provide information about our dog food products, nutritional information, pet care advice, promotions and other services.
- You must be at least 16 years old or have parental consent to use this site.
- You are responsible for maintaining the confidentiality of any account or password details.
- You agree to only access the site and services for lawful purposes and to follow all applicable laws when using them.
- You must not misuse the site by knowingly transmitting malware, overloading, flooding, spamming, or hacking.
- You agree not to interfere with or compromise the site security or attempt to access any unauthorized areas. We reserve the right to terminate access privileges of any user violating these conditions.
Intellectual Property Rights
- The materials on bakers-dog-food.co.uk are protected by copyright, trademarks, patents, or other proprietary rights and laws. All website content including text, graphics, logos, button icons, images, audio clips, data compilations, and software is the exclusive property of Bakers Dog Food Ltd. and protected by UK and international copyright laws.
- You may view, download, and print material from the site subject to the following:
- The content may only be used for personal, educational, and non-commercial purposes.
- Copyright notices or other attribution must remain intact.
- The content may not be modified, distributed, republished, exploited, or used to create derivative works without prior written permission from Bakers Dog Food Ltd.
User Content
- By submitting or posting content such as images, videos, reviews, comments, or other material to bakers-dog-food.co.uk, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, publish, translate, distribute, perform, and display such content on our website and in other marketing materials.
- You agree that you are solely responsible for any content you submit and that you own or have all necessary rights to fully grant us this license.
- You understand your name or username may be published with your content and made publicly viewable.
- You agree not to submit or transmit any content that is unlawful, harmful, offensive, threatening, abusive, harassing, tortious, defamatory, vulgar, libelous, obscene, pornographic, or invasive of privacy or that promotes harm against anyone.
- We reserve the right but not the obligation to monitor, review, block, delete, modify, move, or restrict access to any user content that violates these terms.
Purchases and Online Transactions
- When you purchase pet food, treats or other products through bakers-dog-food.co.uk, these additional terms apply:
- You must be at least 18 years old or have parental consent to make purchases.
- Your credit/debit card details will be processed by secure third party payment processors. We do not directly collect or store full card information.
- You are responsible for any duties, customs fees, VAT, sales or other taxes associated with your order.
- Shipping and delivery dates displayed are estimates only; we cannot guarantee exact delivery times.
- You are responsible for providing an accurate shipping address and contact information.
- Orders cannot be changed or cancelled once submitted. Please check details carefully before placing an order.
- For questions, changes or issues with your order, please contact us immediately at [email protected].
- We make every effort to display products and prices accurately on our website. However, we reserve the right to refuse or cancel any order due to pricing or descriptive errors. If billing issues prevent processing your order, we will notify you.
Returns and Refunds
- If you are unsatisfied with your purchase from bakers-dog-food.co.uk for any reason, you may return it within 30 days of receiving your order for a full refund.
- Food or treats must be unopened and unused to be returned. We cannot process refunds for any products that have been opened or partially used.
- To submit a return, please email us at [email protected] with your order details. We will provide instructions on how to return the items to us.
- You are responsible for all shipping and handling costs for returns unless the return is due to our error (shipping incorrect or defective item).
- Refunds will be issued to your original payment method once returning items are received and inspected. Please allow 5-7 business days for processing.
User Account Terms
- You are responsible for maintaining the confidentiality of your bakers-dog-food.co.uk user account credentials and password. Report any unauthorized access immediately at [email protected].
- We reserve the right to disable user accounts or change usernames at any time if misconduct is suspected or discovered.
- You must be at least 16 years old to create an account. Accounts registered by “bots” or other automated methods are not permitted.
- You are responsible for all activities that occur under your account.
- One account per individual user only. You cannot create multiple accounts or operate accounts on behalf of others.
- You cannot use the account to violate any laws or third party policies.
- No advertising, campaigning, or commercial activities may be conducted through user accounts.
Community Guidelines
Users posting content to community forums, reviews, comments, or other public areas on bakers-dog-food.co.uk must abide by the following rules:
- Be courteous and respectful to other users. Personal attacks, insults, harassment, hate speech, and threats will not be tolerated.
- No spamming, advertising, solicitation, self-promotion or commercial content. This includes contact info, referral links, and repetitive posts.
- No objectionable, pornographic, or illegal content. Do not post anything sexually explicit, harmful, discriminatory, unlawful or other prohibited content.
- Stay on topic. Only post content relevant to the forum topic and the Bakers Dog Food brand.
- Do not impersonate others or misrepresent your affiliation.
- Do not share private or personal information about others without consent.
- Report inappropriate content to [email protected] rather than engaging violating users.
We reserve the right to moderate, edit or remove any content that violates these guidelines. Accounts repeatedly posting inappropriate content may be banned.
Pet Food Advice Disclaimer
- The pet food and nutrition advice provided on bakers-dog-food.co.uk is for general informational and educational purposes only. It should not be construed as veterinary or professional advice.
- Information is based on reputable published sources but may not apply to every pet’s individual situation. We recommend consulting your veterinarian for personalized pet nutrition, health and treatment recommendations.
- Bakers Dog Food Ltd. is not liable for any errors, omissions, loss or damages arising from the veterinary advice provided on our website or other marketing materials. You use such information at your own discretion and risk.
General Disclaimers
- We strive to provide current, complete, and accurate information on bakers-dog-food.co.uk but make no representations, warranties, or guarantees regarding the content. Use of our website and any associated services are at your own risk.
- Opinions expressed by third parties on our site or social media channels are solely their own and do not represent Bakers Dog Food Ltd.
- Our website may contain links to external sites over which we have no control. We are not responsible for their availability or accuracy.
- Bakers Dog Food Ltd. accepts no liability for any damages arising from use of this website including direct, indirect, incidental, punitive or consequential damages. We are also not liable for damages from loss of data, profit, revenue or business interruptions arising out of or related to the use of this site and services.
- The laws of the United Kingdom govern these terms and conditions. By accessing and using this site, you agree any disputes shall be handled exclusively in the courts of the UK.
- If any provision of these terms is found invalid by court of law, the remainder will remain valid and enforceable. The failure of Bakers Dog Food Ltd. to exercise any rights under these terms does not constitute waiver of such rights.
- We reserve the right to update, amend or change these terms at any time. The current version will be posted on this page, and users should periodically review these terms to ensure familiarity and compliance with the latest version. Use of the website after changes are published constitutes acceptance of the revised policies.
Questions and Contact Information
If you have questions about our Terms and Conditions, Privacy Policy, purchases, service issues, or any other matter, please contact us at:
Bakers Dog Food Ltd.
123 Pet Lane
London, UK SW19 2TE
Email: [email protected]
Phone: 0330 123 4567
Hours: Weekdays 9am – 5pm GMT
Cookies Policy
This Cookies Policy explains what cookies are, how Bakers Dog Food uses them on our website and your rights in relation to them.
What are cookies?
Cookies are small text files containing small amounts of information which are downloaded and may be stored on your computer or mobile device when you visit a website or mobile app. Cookies are useful because they allow a website to recognize a user’s device and enable the website to work more smoothly, efficiently and improve the user experience.
They can also be used to recognize whether the user has been to the site before and what preferences they have set. Cookies set directly by the website you are visiting are called ‘first party cookies’.
Cookies set by parties other than the website owner are called ‘third party cookies’. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. advertising, interactive content, analytics and other features provided by third parties). The parties that set these third party cookies can recognize your computer both when it visits the website in question and when it visits certain other websites or mobile apps.
Why do we use cookies?
We use first party and/or third party cookies on our website for several reasons. Some cookies are required for technical reasons in order for our website to operate, while other cookies enable us to track website performance or allow us to provide an enhanced visitor experience. Cookies may tell us if you have been to our website before or if you are a new visitor.
The cookies we use fall into the following categories:
- Strictly Necessary Cookies – These cookies are essential to enable you to move around our website and use its features. Without these absolutely necessary cookies, services you’ve asked for can’t be provided. They are only set in response to actions made by you such as logging in, filling in forms or setting privacy preferences.
- Performance Cookies – These cookies collect information about how visitors use our website, including which pages they go to most often. All information collected by these cookies is aggregated and therefore anonymous. We only use them to improve how our website functions.
- Functionality Cookies – These cookies allow us to remember the choices you make on our website such as your username, language, region, or other preferences. The information collected is anonymous. These cookies also allow us to improve the website’s functionality. For example, a functionality cookie can be used to prevent you from needing to re-enter your username every time you visit our website.
- Targeting or Advertising Cookies – These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. These cookies are usually placed on our website by advertising partners. For example, the cookies will remember what pages you have been to and this information can be shared with other parties such as advertisers.
Managing cookies
You can delete existing cookies from your browser. You can also change your browser settings to prevent cookies from being stored on your device in the future. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the guide for your browser:
- Cookie settings in Chrome
- Cookie settings in Firefox
- Cookie settings in Internet Explorer
- Cookie settings in Microsoft Edge
Please note, restricting or disabling cookies may impact the functionality of our website.
Changes to this Cookies Policy
We may modify or update this Cookies Policy as required by law or to reflect website modifications or updates. When we update the policy, we will revise the “Last Updated” date set out at the end of this page. We recommend you periodically review this Cookies Policy to stay informed about how we are protecting the personal information we collect. Your continued use of the website constitutes your agreement to this Cookies Policy and any updates.
Contact Us
If you have any questions regarding our use of cookies, please contact us at:
Email: [email protected]
Phone: 0330 123 4567
Postal Address: Bakers Dog Food Ltd., 123 Pet Lane, London, UK SW19 2TE
This Cookies Policy was last updated on 15 June 2020.
